Privacy Policy

1. Introduction

Welcome to Mour Handicrafts. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of personal data:

• Identity Data: Your name, title, and any information you provide when placing an order or contacting us.
• Contact Data: Email address, phone number, and shipping/billing address.
• Transaction Data: Details of products you have purchased, order history, and payment information (processed securely through our payment partners).
• Technical Data: IP address, browser type and version, time zone, operating system, and device information.
• Usage Data: Information about how you browse and interact with our website.
• Communication Data: Your preferences for receiving marketing communications and your interaction history with us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfill your orders, including crafting, packaging, and shipping your handmade products.
• To communicate with you about your order status, including production updates and shipping notifications.
• To respond to your inquiries via email, phone, or WhatsApp.
• To send you marketing communications, newsletters, or product updates (only if you have opted in).
• To improve our website, products, and customer experience.
• To comply with legal obligations and protect our business interests.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties solely for the purpose of operating our business:

• Shipping Partners: Courier services (e.g., FedEx, DHL, Delhivery) to deliver your orders.
• Payment Processors: Razorpay, Stripe, or PayPal to securely process your payments. We do not store your complete credit/debit card details.
• Analytics Providers: Services like Google Analytics to understand website usage patterns (anonymized data).
• Email Services: To send order confirmations and marketing emails (if opted in).

All third parties are required to handle your data securely and in accordance with applicable laws.

5. International Data Transfers

As we ship internationally, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

6. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyze website traffic, and improve our services.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Limited access to personal data within our organization

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, and legal compliance. Order records are typically retained for 7 years for tax and accounting purposes.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us at:

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.